Shopware 6 Connector for Zendesk

The Shopware 6 Connector for Zendesk Support and Chat will allow you to connect your Shopware 6 stores and display customer information on the Zendesk side.

This will help to better search and verify information, as well as provide more effective support.

The application by default uses the ticket requester email for searching and looks for information on the Shopware 6 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 6 stores at the same time and display information for each store. Note: You should purchase the extension for each store which will connect to the app.

Main features of the application:
1) Providing information about the customer and orders directly in the ticket page
2) Ability to connect multiple stores at the same time and search across all stores
3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order
4) Filtering orders. Helps to find the right order if there are too many of them.
5) "Watch Order" feature. You can pin order to ticket and see order info in additional block.

Provided information:
1) Customer block:
- Name
- Registration date
- Total Sales
- Group
- Country
- Default shipping and billing addresses

2) Block of orders:
- Order number
- Status
- Date of creation
- Totals (subtotal, tax, shipping, discount, grand total)
- Product block
- Billing and shipping addresses
- Payment and shipping methods

3) Product block:
- Name
- Price
- Quantity
- Sku
- Total

How to install the plugin:
1) Download the plugin
2) Go to Settings > System > Plugins
3) Click on "Upload Plugin".
4) Select the downloaded pack. Open the "MorfDev Zendesk Connector" plugin and click on "Install", then click on "Activate".

How to configure the app:
1) Install the Shopware module and the application
2) Generate API Token on your Shopware 6 Admin panel (Settings > System > Plugins > MorfDev Zendesk Connector > Config > API Token)
3) Copy token and place it on 'Secure Token' field in App settings
4) Copy your Shopware url and place it on "Base Url" field in App settings. Your Shopware store must have SSL certificate and configured for https requests
Examples of Base URL:
1) shopware6store.com
2) shopware6domain.com/path/to/shopware/store/